At SMTN International Inc., we know that you care about protecting your personal information, which is why we work to ensure that any information you share by visiting this site or using our services is handled in an ethical, transparent manner. The following notice outlines the practices followed by SMTN International Inc., for collecting, using, storing and disclosing your information.
Policy Scope and Consent
This policy applies to all sites and applications managed by SMTN International Inc., where this notice appears in the page footer, regardless of how the site or application is accessed. By visiting a SMTN International Inc., site or using one of SMTN International Inc., services, you are accepting the practices and terms described in this policy.
External sites and services
SMTN International Inc.,’s sites and services may include links to external websites when relevant. This notice only covers SMTN International Inc.,’s sites, services and mobile apps, so if you visit external links from our site, please refer to the privacy policy belonging to the company in question to confirm the safety of your data.
Collection and use of personal information
Personal data definition
The terms “personal data” and “personal information” used in this notice describe information that can be used to identify or reasonably link to an individual, such as full name, mailing address, email address, business contact information, and IP address, or other identifying computer/browser information. Data that has been anonymized, and therefore can no longer be used to identify an individual, is not considered personal data by SMTN International.
What data do we collect, and why?
SMTN International Inc Collects various types of personal information from users within and outside Canada, United States and Nigeria, as required for our shipping operations, and in other cases, to improve your experience using our sites, services and mobile Apps. This may include automatic/indirect data (e.g., consumer address for shipment delivery) and given/direct data (e.g., email, phone number).
SMTN International does not sell or lease your personal data to third-parties for any reason. SMTN International will not share or trade your personal data for promotional purposes, unless specifically directed or approved by the data owner.
Below we outline how we collect and use different categories of data and the relevant user groups, including consumers, clients, suppliers and other business partners.
Information you provide directly to SMTN International
SMTN International will store information you enter voluntarily on this site, or provide directly in any other way. The means with which we may gather information from you directly include inquiry and contact forms and occasional questionnaires/surveys.
The personal information in this category may include:
- Contact information (full name, email address, phone number)
- Company name
- order number
Purpose and Use
SMTN International Inc., may collect and use information via our sites, mobile App to provide you with requested information, as well as help us design and deliver better services to our clients. Inquiry forms are provided for users who are interested in or have questions about our services, and the questions asked are designed to help us guide you to the solutions best suited to your needs. We also offer the option to receive updates and information about our services by providing your name and email on our site. SMTN International may also occasionally distribute surveys in order to gauge customer satisfaction and experience, and ultimately improve the quality of our services. Completion of any forms or questionnaires is entirely voluntary, although may be required to submit certain inquiries with our company.
This data is not shared with external third-parties, and you can request to stop receiving marketing information from SMTN International at any time. If you wish to opt-out of marketing-based communication, please email [email protected], or select ‘Unsubscribe’ on a relevant email.
Consignees/Consumers
If you order from a site or do business with a company that supports SMTN International Inc., as a carrier, we may receive the following information about you as required for shipment clearance and delivery:
- Contact information (name, email address, phone number, address)
- Government Issued ID (consignee tax or national ID is occasionally required, only for certain countries)
- Order/shipment information (e.g., items purchased)
Purpose and use
SMTN International may use your order information, including delivery address, contact information and item details as required to facilitate shipment delivery. This applies to information provided to any company supporting SMTN International Inc., as a carrier.
Clients, Suppliers and Other Business Partners
If you are a company that supports SMTN International Inc., as a carrier, and are connecting to our systems directly, we may collect the following information as part of our services:
- Client contact information (name, email and phone numbers)
- Client financial information for billing purpose
- Client address details for billing purposes
- Shipment origin address details for TSA compliance
- IP address information
Purpose and use
SMTN International Inc., will collect general company information as part of your account setup in our system. In order to facilitate delivery and manage custom clearance, when applicable, your company name and address information may be shared with SMTN International Inc.,’s vendors, SMTN International Inc.,’s related entities and government entities required by law.
Outside of your company name and shipment origin address information, SMTN International does not share any business contacts or financial information with third-parties.
Cookies and other technologies
Cookies are small text files placed on your computer in order to collect general visitor behavior and internet log information. Cookies allow web applications to respond to you as an individual, such as tailoring its operations to your particular preferences and interests.
SMTN Internationalglobal.com uses cookies to improve the overall experience of using out sites and services and to determine how our sites and services are being used. The data collected from these cookies is kept anonymous. SMTN International also uses a cookie to save the language the site is displayed in when you visit, in order to improve your experience the next time you come to our site.
Our primary web application uses two cookies, one for session handling and one to track website usage, which captures anonymous info about the user’s browser version, what pages they visit, etc.
Managing your cookies
You can choose to disable cookies in your browser to avoid any cookies being placed on your computer. If cookies are disabled when you visit our site, your language or other preferences will not be stored, but otherwise your experience using our site will remain the same.
The ‘Help’ section for browsers will typically include details on how to manage your cookies, including disabling new cookies, deleting existing cookies, and modifying cookie notification settings.
Third-party disclosure
SMTN International partners with third-party providers in order to deliver your shipment, including final-mile carriers and customs-related government agencies. These parties receive and use your personal information as required to complete their functions, and are forbidden from using it in any other way.
SMTN International will not share your personal information with external third-parties for their marketing purposes without your consent.
SMTN International requires that all information is handled in accordance with relevant privacy laws.
Children’s Data
SMTN International Inc., sites and applications are not directed at or marketed to children. SMTN International does not knowingly collect personal information from children directly, however we may receive such data from our clients if a minor has ordered from a site that supports SMTN International Inc., as a carrier, as required for shipment delivery. If you believe that we have received personal data belonging to a minor where consent was not appropriately obtained, please contact the company responsible for initially collecting the information, and notify us at [email protected] so that we can delete the data from our servers and make any additional corrections as needed.
Protection and retention of your personal information
Processing and storage security
SMTN International’s servers are all located within the United States (contiguous 48), where your personal information is processed and stored. We use industry-standard methods of data encryption to keep your data safe during transmission. When data is stored by SMTN International, we use tightly controlled computer systems housed in physically secure locations.
If you have questions about the security of your personal information, please contact [email protected].
How long will we keep the collected data?
SMTN International Inc., will retain collected personal information only as long as it is necessary and relevant for operations or as required by law.
SMTN International may also retain personal information from closed accounts for the following purposes: law compliance, collection of owed fees, dispute resolution, problem troubleshooting, investigation requirements and any other purposes permitted by law.
DO NOT TRACK SETTINGS
You may modify and control how and when cookies are set through your browser settings. If you choose to reject cookies, certain of the functions and conveniences of our website may not work properly, and you may be unable to use some of our services that require registration in order to participate, or you will have to re-register each time you visit our site.
GOOGLE ANALYTICS PRIVACY POLICY
Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with Personal Data. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
Controlling your personal information
Your data protection rights
Users covered by GDPR and CCPA regulations have specific data protection rights, which SMTN International extends to all users interacting with our systems. This includes requesting access to, changes to or deletion of your personal information, as well as requests to restrict processing, object processing, or move/transfer your data.
If you have questions about your data protection rights, or if you would like to exercise one or more, please email [email protected]. We have one month to respond upon receipt of your request.
Changes to our privacy policy
SMTN International Inc., privacy policy is regularly reviewed and updated with changes and improvements when necessary. This page is actively updated in the event of changes to our policy, so you can refer to this page at any time for our most up to date policy in effect.
This page was last updated November 15, 2022.